Contact Us

Telephone: +44 (0)1327 354249, 0345 22 22 236

Fax: 0345 22 22 237

Email, General Enquiries:
Email, New Applications:
Email, Renewals:

181A Watling Street West
NN12 6BX

Normal Office hours: Monday - Friday 09.00 - 17.00

You may find the answer to your question on our FAQ (Frequently Asked Questions) page.

Communicating with you

Our main way of communicating with you will be by email. When we issue your documents, you should receive an email notification with a link to your portal. Renewals will be invited by email about 30 days before the renewal date. We cannot automatically renew your policy as we do not store any payment details and we need you to complete a declaration at every renewal.

Terms of Business

This is the basis of our contract with you.

Terms of Business


We aim to provide you with a high standard of service at all times, although we appreciate that there may be occasions where you feel it is necessary to make a complaint. If you wish to make a complaint, you can do so at any time by referring the matter to either Holistic Insurance Services or directly to the Complaints team at Lloyd’s. Contact details as follows:

Alison Livings
Holistic Insurance Services
181A Watling Street West
NN12 6BX
Tel: 0345 22 22 236
Email –

Lloyd’s of London
Fidentia House
Walter Burke Way
Chatham Maritime
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Details of Lloyd’s complaints procedures are set out in a leaflet entitled “Your Complaint - How We Can Help” available at and are also available from the above address.

If you remain dissatisfied after Lloyd’s has considered your complaint you may (if eligible) refer the matter to an alternative dispute resolution body, the Financial Ombudsman Service. Further details are available in the Insurer’s Complaints Policy, a copy of which will be provided at the appropriate time and which is available upon request.

If you live in the United Kingdom or the Isle of Man, the contact information is:

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0800 023 4567 (calls to this number are free from “fixed lines” in the UK)
Tel: 0300 123 9123 (calls to this number cost the same as 01 and 02 numbers on mobile phone tariffs in the UK)

If you live in the Channel Islands, the contact information is:
Channel Islands Financial Ombudsman please contact us for details.